A One–Hour Response Time Guarantee
Every help request you submit to us will be replied to within maximum 60 min. In case your ticket or e–mail calls for additional assistance from an administrator, we’ll forward it and leave a note to notify you that your matter is being worked on. If you make use of our Administration Services package, all of the server administration tasks included there will be completed at a time that is suitable for you.
A Top–Class Customer Service
If you require any assistance while using the Control Panel or with any of the apps that we’ve installed on the dedicated hosting server on your behalf, you can reach our customer support team at any time via the ticketing system. What’s more, in case you require help managing your dedicated server, you can order the Administration Services package, that includes OS updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and restarting services, data backup hard disk storage space, etc.
An Intuitive Help Area
Every Linux dedicated hosting server is equipped with our charge–free Control Panel, which offers an extensive knowledge base plus a selection of instructional video tutorials. Whenever you require assistance working with the Control Panel, just click on the Videos or Help buttons situated in the top right corner.