If you ever face a problem with your site and are unable to deal with it, ask the web hosting provider’s client care staff to help you bring the website back online. A timely solution would be the best-case scenario, but a lot of companies respond within twenty four hours or even more, particularly if you are working with a hosting reseller. Even if the problem can be fixed easily, your website may not function properly or may not be accessible at all for a prolonged interval, so you may lose prospective customers as it is quite unlikely that anyone will willingly return to an inoperational website. With that being said, you ought to make sure not only that you can touch base with your hosting company, but also that they can respond and help you in a well-timed fashion. If an application update doesn’t proceed as planned or you delete something unintendedly, for example, the site must be fixed quickly so as to prevent lengthened unavailability.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting offer a 60-minute reply time guarantee, so irrespective of what question or difficulty you might have, we will always be there to lend a hand. In reality, it rarely takes more than half an hour to get a problem sorted out or an enquiry answered, and this is valid for both pre-sales and technical matters. Our support team reps are available 24x7, even on weekends and public holidays, which means that you will obtain quick help at any time. We realize precisely how valuable time can be, so by the time we reply to your ticket or email, we will have explored the matter and, in case we haven’t figured out a solution, we’ll give you more details on what you have to do on your end – if the case demands this. With our support service, you can rest assured that there will be somebody to lend you a helping hand momentarily, irrespective of what time of day or night it is.