A live chat is a real-time way of communication between a website hosting company's support team and its customers. It is an efficient way to receive some info about the hosting services or get some issue resolved since you are talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the low chance of mistakes any time you exchange information like usernames or domain names, the quicker response time since the communication is live and the fact that you do not have to stay on the chat constantly - you are able to do something else while the representative investigates the issue in question. Also, you'll be able to join a live chat room from any computer that is connected to the Internet, avoiding the telephone rates that you will need to pay in case you are calling to a different country.

Live Chat Support in Shared Web Hosting

Along with the telephone and ticket support, we provide live chat support as well. You're able to contact us every day, including weekends and holidays, and we can give you more details about the Linux shared web hosting that we offer if you are not among our customers yet, or about basic and billing questions if you already have a user profile. Though for strictly technical matters you'll have to open a ticket to our technical assistance team, as such matters will require additional time to be dealt with, you may still get in touch with us through the live chat for some tech information. For instance, we will help you set up an email address in your email client or troubleshoot multiple problems, saving you time and effort. Even if our phone lines are already off for the day, you'll be able to talk with a live person.