In case you’ve bought a web hosting package and you have some inquiries about a concrete function/feature, or if you’ve stumbled upon a certain issue and you need assistance, you should be able to get in touch with the respective customer service team. All web hosting providers deploy a ticketing system irrespective of whether they offer other ways of contacting them aside from it or not, since the most efficient way to fix a problem most often is to submit a ticket. This communication method makes the replies sent by both sides easy to track and enables the client care staff members to escalate the issue if, for example, an admin must interfere. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you must have at least 2 separate accounts to touch base with the technical support team and to actually administer the hosting space. Constantly switching from one account to another might be a bore, not to mention the fact that it requires quite a lot of time for most hosting providers to respond to ticket requests.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we’re using for our Linux shared web hosting isn’t separate from the web hosting account. It is an indivisible part of our fully featured Hepsia hosting Control Panel and you will be able to visit it at any specific time with only a couple of mouse clicks, without needing to sign out of your web hosting account. The ticketing system includes a quick-search field, which will help you track down the status of any support ticket that you have submitted in the past, if required. On top of that, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to fix a specific problem even before you open a ticket. The response time is no more than sixty minutes, so you can get quick assistance at any given moment and in case our tech support team recommends that you do something in your account, you can do it momentarily without needing to sign out of the Control Panel.