The presence of the customer and technical support that a shared web hosting company offers can tell you a lot about the services which they offer too. In the event that you can use just email messages or tickets, you have almost certainly found a reseller not the hosting supplier. If this is the case, you'll have to wait for a couple of days to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual hosting company for extra help. If the provider offers you different means of communication with fast response time available anytime, they are most likely the top provider, not only a reseller. Which means that you'll get prompt assistance and high quality support because they'll have instant access to the servers where your account will be created. Whatever the issue - technical or sales, it is generally better to be able to communicate with your hosting company directly through your favourite way of communication.
24/7 Customer Support in Shared Web Hosting
We supply 24/7 customer, billing and tech support for all of our Linux shared web hosting. Even if you are not our customer yet and you have questions, we will help you in a timely manner and provide you with the needed information, so as to give you the choice to make an informed decision when you get a new website hosting account. We're available twenty-four seven, including holidays and weekends, and we supply several options for communication to contact us - phone, live chat, e-mails and support tickets. For your benefit, we now have multiple telephone numbers internationally, so you're able to call the one which is closer to you. The maximum response time for the email messages and the tickets is 1 hour. The typical response time is around 15-20 min, which means that you can forget about waiting for days to receive support for some task or issue, regardless of its complexity.